Worker Verification Policy

Instantatoz is committed to building trust and safety on its Platform by ensuring that all Workers who are eligible to accept Jobs have undergone a structured verification process. This policy describes the registration requirements, document submission process, verification criteria, and Worker status classifications.

1. Worker Registration

To begin the verification process, a Worker must:

• Download the Instantatoz Worker application and register using a valid Indian mobile number.
• Complete the profile setup including full legal name, profile photograph, and date of birth.
• Select one or more skill categories and subcategories in which they wish to offer services.
• Provide a valid bank account or UPI ID for receiving payouts.
• Read and accept the Worker Terms and Conditions.

2. Document Submission

All Workers are required to submit the following documents for identity verification:

Mandatory Documents (All Categories)

• Government-issued photo identity proof (Aadhaar card, Voter ID, Driving Licence, or Passport)
• A clear, recent selfie photograph for biometric matching with the identity document

Additional Documents (Category-Specific)

• Skilled Services (electrician, plumber, etc.): Trade certification or ITI certificate (where available)
• Healthcare Assistance: Relevant nursing or care-giving certificate
• Driving / Delivery: Valid driving licence with applicable vehicle category
• Education / Tutoring: Educational qualification certificates

Additional documents may be requested by the review team on a case-by-case basis. All documents are stored securely using Firebase Storage and are not shared with Users or third parties except as required by law.

3. Verification Review Process

Upon submission of the required documents, the verification process proceeds as follows:

1. Document Receipt: The Worker's application status changes to "PENDING".
2. Document Review: The Instantatoz review team examines the submitted documents for authenticity, clarity, and completeness. Status changes to "UNDER_REVIEW".
3. Verification Decision: If documents are satisfactory, the Worker is marked as "VERIFIED" and activated for job acceptance. If documents are insufficient or rejected, the Worker is notified with the reason and given an opportunity to resubmit.
4. Ongoing Compliance: Verified Workers are expected to maintain accurate profile information. The Company reserves the right to re-verify Workers at any time.

The target review timeline is [X] working days from submission, subject to volume and document quality.

4. Verification Activation Criteria

A Worker will be activated (status: VERIFIED) only when all of the following conditions are met:

• All mandatory and category-specific documents have been submitted and approved.
• The selfie photograph matches the identity document to a satisfactory standard.
• The Worker has accepted the Worker Terms and Conditions.
• A valid payout account (bank or UPI) has been linked.
• No red flags or adverse information has been identified during the review.

5. Worker Account Statuses

6. Re-verification and Document Updates

Workers must update their documents when their identity document expires, when they add a new skill category that requires additional documentation, or when requested by the Company. Failure to provide updated documents may result in the Worker's status being changed to PENDING or SUSPENDED until re-verification is complete.

7. Rejection Appeal Process

Workers whose verification is rejected may appeal the decision by writing to support@instantatoz.online with the subject line "Verification Appeal — [Registered Mobile Number]". Appeals should include the original rejection reason, corrected or additional documents, and any clarifying information. Appeals will be reviewed within [X] working days.

8. Contact for Verification Queries