Worker Terms

These Worker Terms govern the specific rights, obligations, and responsibilities of individuals who register on the Instantatoz Platform as Workers (also referred to as "Service Providers"). These terms must be read in conjunction with the general Terms and Conditions and the Worker Verification Policy. Workers are independent contractors and not employees of Instantatoz.

1. Registration

To register as a Worker on the Platform, you must:

• Be at least 18 years of age.
• Possess a valid mobile number linked to an Indian SIM card for OTP verification.
• Complete the Worker registration form accurately with your name, photograph, and skill categories.
• Submit the required identity and verification documents as specified in the Worker Verification Policy.
• Provide valid bank account or UPI details for receiving payouts.

2. Eligibility

You are eligible to register as a Worker only if:

• You are a citizen or legal resident of India with the right to work.
• You are not currently banned or suspended from the Platform.
• You have not been convicted of a criminal offence that would make you unsuitable to work with members of the public (disclosure is required).
• You have the physical capability and appropriate skills to perform the services in your selected categories.
• You agree to maintain your profile, availability status, and skill details accurately and up to date.

3. Verification Process

All Workers must undergo the verification process described in our Worker Verification Policy. Your Account will be activated and set to "VERIFIED" status only after successful completion of the verification review. Until verified, you will not be eligible to accept Jobs on the Platform. Verification does not constitute a guarantee or endorsement by Instantatoz of your skills or conduct.

4. Skills and Availability

You are responsible for:

• Accurately selecting and updating the skill categories and subcategories in which you are competent to provide services.
• Keeping your availability status current on the Platform to ensure Users are not matched with unavailable Workers.
• Not accepting Jobs in categories for which you are not trained, qualified, or experienced.
• Informing the Platform of any changes in your circumstances that may affect your eligibility or ability to perform certain services.

5. Job Acceptance and Conduct

When you accept a Job request:

• You commit to arriving at the specified work location within the estimated arrival time shown on the Platform.
• You must wear any required safety or identity identification as requested by the Platform or User.
• You must not accept Jobs while under the influence of alcohol or controlled substances.
• You must treat Users, their families, and their property with courtesy and professionalism at all times.
• Any disputes arising during a Job must be reported to Platform support immediately.

6. OTP Work Start

Billable hours begin only when the User shares a One-Time Password (OTP) with you at the work site and you enter it into the Platform. You acknowledge that:

• You must not request, solicit, or coerce the User into sharing the OTP before physically arriving at the work site.
• Entering a fraudulent or estimated OTP is a serious violation and will result in immediate account suspension.
• The OTP Work Start timestamp is the definitive record of your work commencement and will be used for all billing calculations.

7. Hourly Billing and Payout

Your earnings are calculated as follows:

• Earnings are based on the number of hours tracked from OTP Work Start to Work End, multiplied by the applicable category hourly rate.
• The platform commission is deducted from your gross earnings before payout.
• Payouts are disbursed to your registered bank account or UPI ID within the payout cycle specified in the Platform (subject to change upon notice).
• Instantatoz is not responsible for delays caused by incorrect bank or UPI details provided by you.

8. Platform Commission

You agree to the platform commission rate applicable to your service category, which is displayed during registration and may be revised upon 30 days' prior notice. The commission covers the cost of platform technology, matching, payment processing, insurance (if applicable), and support. The commission is non-negotiable and applies to all Jobs completed through the Platform. Any attempt to circumvent the commission by transacting directly with Users outside the Platform is a serious breach of these Terms and may result in permanent account termination.

9. Cancellation and No-Show Penalties

As a Worker, you are expected to honour accepted Job requests. The following penalties apply:

• Cancellation after acceptance: Reduces your reliability rating and may affect future job allocation.
• No-show (failure to arrive without cancellation): Results in an automatic negative rating, and repeated no-shows may lead to account suspension.
• Repeated cancellations: More than [X] cancellations within [Y] days may result in temporary restriction of job acceptance privileges.

Cancellations due to genuine emergencies should be reported to support at support@instantatoz.online with supporting information. The Company may review and waive penalties on a case-by-case basis.

10. Ratings and Performance

Your performance on the Platform is measured by:

• User ratings (1–5 stars) after each completed Job.
• Acceptance rate (proportion of job requests accepted vs. received).
• Completion rate (proportion of accepted Jobs completed without cancellation or dispute).

Workers with consistently low ratings or high cancellation rates may have their job allocation limited, be placed under review, or have their Account suspended.

11. Suspension and Termination

Your Worker Account may be suspended or permanently terminated for: violations of these Terms, verified User complaints of misconduct, fraudulent OTP entry, criminal activity, providing false verification documents, or sustained poor performance. In case of suspension, all pending payouts for completed Jobs will be processed. Payouts for disputed Jobs will be held pending resolution.

12. Tax Responsibilities

Workers are independent contractors and are solely responsible for their own tax obligations, including income tax under the Income Tax Act, 1961, and any applicable GST obligations where applicable. Instantatoz may issue TDS (Tax Deducted at Source) certificates as required under Indian tax law. The Company will not provide tax advice and recommends that Workers consult a qualified chartered accountant for guidance on their tax obligations arising from income earned through the Platform.

13. Contact and Support

For queries related to these Worker Terms, contact us at: