Support Centre
We are here to help. Choose a support category below or write to us directly at support@instantatoz.online
Working hours: Monday – Saturday, 9:00 AM – 6:00 PM IST • Response time: 1–2 business days
What do you need help with?
Click a category to send a pre-formatted email to our support team.
Job Issue
Worker did not show up, work incomplete, wrong category assigned, job not started, or timer issue.
Payment Issue
Payment deducted but booking not confirmed, double charge, payment gateway error, or transaction failure.
Worker Complaint
Report worker misconduct, inappropriate behaviour, fraud, or safety concerns.
Account Issue
Unable to log in, account suspended, profile update, or phone number change requests.
Refund Request
Request a refund for a cancelled booking, unaccepted job, or payment error.
Technical Issue
App crash, OTP not received, notification not working, or any technical bug on the platform.
Send a Message
Fill in the form and we will respond within 1–2 business days.
Helpful Resources
Response Time: We aim to respond to all support requests within 1–2 business days (Monday–Saturday, excluding public holidays). Complex disputes may take longer. For urgent safety issues, email us with the subject line "URGENT" for priority handling.