Community Guidelines | Instantatoz

1. Our Community Values

Instantatoz is built on the principles of trust, transparency, fairness, and mutual respect. Every interaction on the platform — between customers and workers — should reflect these values. We are committed to maintaining a safe, professional, and honest environment for everyone.

2. Guidelines for Customers

2.1 Respectful Communication

Treat workers with dignity and professional respect at all times.
Do not use abusive, offensive, threatening, or discriminatory language.
Do not harass, intimidate, or demean workers.

2.2 Honest Job Posting

Provide accurate job details — location, expected hours, and nature of work.
Do not misrepresent the scope or type of work to attract workers.
Do not request work that is outside the registered category.

2.3 OTP & Payment

Share the work-start OTP only with the verified, physically present worker at your location.
Do not withhold OTP to delay billing unfairly.
Make payments through the platform only. Do not pay workers in cash or off-platform to circumvent fees.

2.4 Safety & Legality

Do not ask workers to perform illegal, unsafe, or unethical work.
Ensure the job environment is reasonably safe for the worker.
Report any safety incidents promptly via the app or support email.

3. Guidelines for Workers

3.1 Professional Conduct

Treat customers with courtesy and maintain professional behaviour.
Arrive on time to accepted jobs. Notify promptly if you are delayed.
Perform only the work you are registered and qualified to do.
Do not enter premises beyond what is required for the job scope.

3.2 Honest Representation

Do not misrepresent your skills, experience, or qualifications during registration or to customers.
Do not accept jobs for which you do not have the required skills.
Do not use another person's profile or identity to register or work.

3.3 OTP & Timing

Enter the OTP only after physically arriving at the customer's location.
Do not attempt to manipulate the billing timer or falsify work hours.

3.4 Payment

Do not request payment outside the platform.
Do not ask customers for additional cash payments beyond the platform-calculated amount.

3.5 Cancellations

Only accept jobs you can genuinely complete. Cancel well in advance if unavoidable.
Excessive cancellations or no-shows may result in rating penalties or suspension.

4. Prohibited Behaviour (All Users)

Creating multiple accounts for the purpose of fraud or manipulation
Providing false information, fake reviews, or fabricated disputes
Engaging in any form of discrimination based on religion, caste, gender, region, or disability
Sexual harassment, inappropriate physical contact, or any form of assault
Attempting to solicit work outside the platform after connecting through it
Any activity that violates applicable Indian law or the rights of other users
Tampering with platform systems, attempting unauthorized access, or reverse-engineering the app

5. Enforcement

Violations of these Community Guidelines may result in:

A formal warning
Temporary suspension of your account
Permanent deactivation of your account
Reporting to law enforcement if illegal activity is involved

The severity of action depends on the nature and seriousness of the violation.

6. Reporting Violations

If you witness or experience a violation of these guidelines, please report it through the app's Support section or email support@instantatoz.online. Include relevant details, job ID, and any evidence.

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